Q: When I call, will I get to speak to a live person?
A: Yes! During our regular business hours, our Client Service Reps are always available to assist and support you, “we do not believe in voicemail”.
Q: How soon can I send an account to collections?
A: Early out can start as soon as day one however, best practice is to wait 90-120 days to assign for collection. The exception to this rule is when an individual refuses to pay at which point its best to assign immediately. More on EARLY OUT Services
Q: Do you bill insurance companies?
A: Yes we have experienced insurance billers on site, and bill for multiple clients.
Q: Are you HIPAA compliant?
A: YES WE ARE! all employees go through EXTENSIVE compliance training which includes HIPAA regulations.
We have been with Rash Curtis for years and will NEVER consider another company for our delinquent account collections. The level of professionalism and customer service is hands down, the best that I have ever experienced. Proud to say that Rash Curtis has stuck with us!Tracy S.