Collection Agency Compliance

Here are five questions you can ask your collection agency or prospective debt collector to see if they are following the laws and not exposing you to legal liability:

1. Are they compliant with the following collections laws:

– Fair Debt Collections Practices Act (FDCPA)
– Telephone Consumer Protection Act (TCPA)
– Health Insurance Portability and Accountability Act (HIPAA)
– State debt collection laws

The answer should be yes to all of these.

2. Do they perform criminal background checks on collectors in required states?

3. How are cell phone debt collection calls handled?
The rules governing cell phones change and can be very complex. You want a collection agency that can navigate these laws and offer your business of practice a Hold Harmless Agreement if mistakes are made. 

4. Do they know what Protected Health Information (PHI) is?
PHI is any information about health status, provision of health care, or payment for health care that can be linked to a specific individual. This is interpreted rather broadly and includes any part of a patient’s medical record or payment history. They better know what it is if they are doing medical collections from any patient.

5. Are they licensed to collect in the states where your debtors reside?
It’s very important that your collection agency can legally collect in the states where your debtors are.

You can rest assured that Rash Curtis & Associates goes above and beyond to maintain complete compliance with all laws, certifications and industry regulations.

Why choose Rash Curtis for your revenue recovery services?

Superior Client Services

We know your system:  Highly recognized for our extraordinary customer service and expertise, we work with multiple client systems including, but is not limited to, the following; EPIC, MS4, Siemens, Paragon, Meditech, SMS, Star and AS 400.

Speak to a live person:  During our regular business hours, our Client Service Representatives are always available to assist and support you, “we do not believe in voicemail”. You will always talk to a live person, not a machine.

24/7 Account Access:  @ Client Services –Secure web-based tool
Rash Curtis provides a powerful real-time / 24-7 secure web based account access and reporting tool for our clients via the internet: @Client Services.

Quality Assurance

All Calls are Recorded

Quality Assurance Practices

Audit, audit and audit, we listen to hundreds of calls per month for training purposes and accountability.
Our effort to maintain the data integrity of our DAKCS system is imperative to our mission of delivering high customer service and achieving superior targeted results.
All employees receive coaching and tiered incentives for meeting and exceeding our audit guidelines, work standards and compliance with all of the laws.

Security

Security and confidentiality are a primary focus.

Monitoring physical, network, and data we employ a Thin Client Environment, and personnel security screening.

“Thin Client” terminals in use for our Account Representatives.
Data Security:  All servers and backups are guarded 24 hours a day, seven (7) days a week.
SAS 70 Type II Certified