Services and Performance

Superior Service / Advanced Technology

Cutting-Edge Technology and Innovative Industry Practices

The Highest Standards in Revenue Recovery

  • Since 1977, Rash Curtis has provided accounts receivable solutions to organizations seeking off-site revenue recovery services. We process and manage more than $130 million in placements annually – providing maximum recoveries, timely reporting, and superior services to our clients’ patients and customers.
  • RCA has served Healthcare providers, private and government entities for over thirty-eight years with dignity, empathy, professionalism and persistence, maintaining exemplary client services and patient/guarantor relations. We understand the value of our Client’s image in the communities they serve.
  • Rash Curtis is PCI Level 1-Certified and HIPAA compliant. We offer a complete package of cost-effective revenue recovery products and services, including early out services, extended business office services, and third-party bad debt collection services.

Superior Client Services

We know your system:  Highly recognized for our extraordinary customer service and expertise, we work with multiple client systems including, but is not limited to, the following; EPIC, MS4, Siemens, Paragon, Meditech, SMS, Star and AS 400.

Speak to a live person:  During our regular business hours, our Client Service Representatives are always available to assist and support you, “we do not believe in voicemail”. You will always talk to a live person, not a machine.

24/7 Account Access :  @ Client Services –Secure web-based tool
Rash Curtis provides a powerful real-time / 24-7 secure web based account access and reporting tool for our clients via the internet: @Client Services.

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Quality Assurance

All Calls are Recorded

Quality Assurance Practices

  • Audit, audit and audit, we listen to hundreds of calls per month for training purposes and accountability.
  • Our effort to maintain the data integrity of our DAKCS system is imperative to our mission of delivering high customer service and achieving superior targeted results.
  • All employees receive coaching and tiered incentives for meeting and exceeding our audit guidelines, work standards and compliance with all of the laws.
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Security

Security and confidentiality are a primary focus.

Monitoring physical, network, and data we employ a Thin Client Environment, and personnel security screening.

  • “Thin Client” terminals in use for our Account Representatives.
  • Data Security:  All servers and backups are guarded 24 hours a day, seven (7) days a week.
  • SAS 70 Type II Certified

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