Healthcare Consulting

As Department Head of Patient Access at Stanford (Main Hospital, Children’s Hospital and Medical Group) for 22 years and then at John Muir Hospital (Walnut Creek and Brentwood) for 11 years, her experience is unparalleled in managing all aspects related to Patient Access and Patient Financial Services.  You can rely on her expertise and comprehensive understanding of regulations and industry-specific requirements.

Natasha provides full consulting services including:

•  Patient Access
•  Registration
•  Pre-Registration
•  POS Collections
•  Customer Service
•  Insurance Verification/Authorizations
•  Financial Counseling
•  Screening for other funding sources
•  Charity Programs
•  Self-Pay and Collections
•  Insurance Billing and Follow-Up
•  Underpayments
•  Appeals
•  Contracting
•  Medicare and MSP Audits
•  HIPAA Compliance

Computer/Systems Conversion:  Natasha has extensive experience with major hospital computer conversions.

Mrs. Paff can help your staff maximize reimbursement through detailed analysis, including streamlining processes, developing policies and procedures, training, promoting accountability and teamwork.

Why choose Rash Curtis for your revenue recovery services?

Superior Client Services

We know your system:  Highly recognized for our extraordinary customer service and expertise, we work with multiple client systems including, but is not limited to, the following; EPIC, MS4, Siemens, Paragon, Meditech, SMS, Star and AS 400.

Speak to a live person:  During our regular business hours, our Client Service Representatives are always available to assist and support you, “we do not believe in voicemail”. You will always talk to a live person, not a machine.

24/7 Account Access:  @ Client Services –Secure web-based tool
Rash Curtis provides a powerful real-time / 24-7 secure web based account access and reporting tool for our clients via the internet: @Client Services.

Quality Assurance

All Calls are Recorded

Quality Assurance Practices

Audit, audit and audit, we listen to hundreds of calls per month for training purposes and accountability.
Our effort to maintain the data integrity of our DAKCS system is imperative to our mission of delivering high customer service and achieving superior targeted results.
All employees receive coaching and tiered incentives for meeting and exceeding our audit guidelines, work standards and compliance with all of the laws.

Security

Security and confidentiality are a primary focus.

Monitoring physical, network, and data we employ a Thin Client Environment, and personnel security screening.

“Thin Client” terminals in use for our Account Representatives.
Data Security:  All servers and backups are guarded 24 hours a day, seven (7) days a week.
SAS 70 Type II Certified