Special Services

We Customize to Meet Your Needs

Converting to a new accounting system can be a difficult and time-consuming process.

We can alleviate stress, downtime and support your staff by:

• Liquidating AR from your legacy system
• Providing insurance follow-up and billing support for small balance accounts,
• Medicaid, commercial and Medicare
• Receiving and resolving overflow calls
• Contacting 100% of your patient receivables
• Providing an immediate lift in cash flow
• Offering on-site employee support

At Rash Curtis we will focus on the necessary but tedious projects so your staff can handle critical day-to-day operations.

We perform as an extension of your staff to research denials, follow up with government and commercial payers and expedite patient payments. As a result, you’ll see a significant reduction in bad debt, and fewer days outstanding.

Services include:

• Self-pay/self-pay residuals
• Managed Care insurance
• Commercial insurance
• Workers compensation
• Medicaid
• Medicare
• Underpayment resolution

Rash Curtis can help your organization manage large projects, system changes, or legacy clean up – without losing traction on your critical day-to-day operations.

Early Out services include:

• System conversion clean up assistance
• Legacy system clean up
• Under-capacity backlogs
• Extended staffing projects, including onsite support
• Complete business office outsourcing
• HER software solutions
• Customizable programs
• Credit balances

Why choose Rash Curtis for your revenue recovery services?

Superior Client Services

We know your system:  Highly recognized for our extraordinary customer service and expertise, we work with multiple client systems including, but is not limited to, the following; EPIC, MS4, Siemens, Paragon, Meditech, SMS, Star and AS 400.

Speak to a live person:  During our regular business hours, our Client Service Representatives are always available to assist and support you, “we do not believe in voicemail”. You will always talk to a live person, not a machine.

24/7 Account Access:  @ Client Services –Secure web-based tool
Rash Curtis provides a powerful real-time / 24-7 secure web based account access and reporting tool for our clients via the internet: @Client Services.

Quality Assurance

All Calls are Recorded

Quality Assurance Practices

Audit, audit and audit, we listen to hundreds of calls per month for training purposes and accountability.
Our effort to maintain the data integrity of our DAKCS system is imperative to our mission of delivering high customer service and achieving superior targeted results.
All employees receive coaching and tiered incentives for meeting and exceeding our audit guidelines, work standards and compliance with all of the laws.

Security

Security and confidentiality are a primary focus.

Monitoring physical, network, and data we employ a Thin Client Environment, and personnel security screening.

“Thin Client” terminals in use for our Account Representatives.
Data Security:  All servers and backups are guarded 24 hours a day, seven (7) days a week.
SAS 70 Type II Certified